Frequently asked questions

General
1. Does this site work for professional agencies?
Of course! By creating an account on 2Easy, our registered agencies are instantly closer to receiving quality job leads and tremendous opportunities. We target companies and organizations to hire our registered service providers. Potential clients can contact you directly by submitting a quote request. Or they can submit a job request on an open board, you can send quotation and request for more information.

Our upcoming portfolio browsing platform is second to none. We design it to be simple and efficient, with an improved messaging system.
2. How do you drive traffic to 2Easy HK?
We know how important it is to get our professionals the exposure they want and need. We perform both online and offline marketing approaches. We have a 2Easy Blog, 2Easy Official Facebook page and Facebook Work2easy which have attracted over 8,500 organic followers. They are predominantly working professionals or SME owners. We will also be advertising online heavily.

Another great source of traffic to 2Easy HK is through search engines, as we appear at the top of many Google searches related to business services. We are constantly refining 2Easy HK to ensure we’re presenting the cleanest and easiest website for search engines to crawl and index.

In regards to offline strategies, 2Easy collaborate with many organizations, which have the contacts of hundreds of companies in Hong Kong, including Cyberport and many co-working space. We are their exclusive collaborate platform to search for professional services.

We also organize seminars at business centers or organizations to improve our brand name. Rest assured; we’re working very hard to make 2Easy HK a place where both businesses and our professional service providers benefit greatly
3. How do I sign up for a listing?
Get started by signing up on this page. You need to fill in the questionnaire and provide information basic information and portfolio, etc. We will verify the information, contact you and get back to your application within a day. It only takes a minute or two to create a listing on 2Easy.com.hk. Projects are waiting!
4. Do you charge for driving job leads?
At this stage, we are only charging a referral fee if you successfully receive a job lead.

In the future, we will be charging an annual listing fee. We will only take this move when you are receiving a consistent number of job leads. We will notify you at least a month in advance before implementing the annual listing charging plan.
5. How do I ensure the client will pay after I deliver the work?
2Easy will not be involved in the payment schedule between your clients and you. You are highly advised to split the fees schedule and only begin the work after you receive each payment. You must collect the payment then only deliver your work to clients.

Please talk to the 2Easy team at 551 552 53, or info@2Easy.com.hk.
6. How do I remove my profile and terminate listing on 2Easy HK?
That doesn't sound good. Please discuss with us before making such move. We would love to hear from you. Or you can write to us in writing to inform that you would like to be delisted from the website.
Lead
1. I receive a job request from a client. How do I know if it’s legit?
The job requests on 2Easy HK are legit.

Whenever job requests come in, 2Easy will conduct a phone interview with the business client to ensure it is legit. We also advice the clients what they can expect from their requirements and budget. Then, the job will be open for professional agencies to make quote.

Please contact us at (852)551 552 53 or info@2easy.com.hk if you have any inquiry.

2. How do I respond to a job request?
Visit your Dashboard and click on the job request you want to respond. You’ll be given three options:

1. ask for more information from the client
2. send a quote
3. decline the request if you are unavailable or not interested.

When you are ready to send a quote, all you have to do is indicate your total fee. You can also include additional terms such as a cancellation policy if it’s necessary.
3. Can I get text notifications when I get new job request?
Sorry, we do not offer this service at the moment. You will receive email notifications whenever there is a new job request. If you would like to change the notification setting, please go to ‘Account’ → ‘Notification’.
Activities
1. Do I need to pay to contribute to events or the newsletter?
We organize all the events for free and only require you to attend to share your knowledge and experience. We also encourage our professionals to organize free seminars, provide free consultancy services or more to attract potential clients. We can cooperate by sharing the information with our client lists, or maybe even offer free venue and other supports.

We have a monthly newsletter and blog. We encourage professionals to contribute valuable content about your industry to gain reputation. We will share the content to our client list and Facebook fans (over 8,000 audiences in total).
Review
1. How can I edit/change a mistake that a client made in a review on my profile?
Any changes that need to be made to reviews must be done by the person who posted the review. Please invite the reviewer to log in and edit their review. If they didn’t create an account, you can invite them to contact us stating the details of the change they’d like to make. We know this might be a bit of pain, but we do this to uphold the integrity of the reviews on 2Easy HK.
2. How do 2Easy HK reviews compare to those on other sites?
The primary goals for our reviews are simplicity and fairness. Our ratings are based on actual client reviews; they are clean and simple, pure and honest.

Every website seems to do ratings differently. Some sites do not provide the accountability measure of requiring a real email address to rate its members, opening the door for fraudulent reviews. And many ratings-centric websites simply do not get involved in arbitrating fraud and belligerence. We do.

We are trying to do reviews right by providing a straightforward and valuable service for the professionals alike.
3. Will I be notified when I receive a review?
Yes, whenever a review is added to your profile, you’ll receive an email notification. If you do not want to receive this review notification you can reset your Notification preferences under Account.
4. Can I dispute a review if I am unhappy with it?
You may dispute reviews only if they are obscene, abusive, or fraudulent. If a review you receive meets one of the above, then it can be disputed. When you select to dispute a review, it will be held for arbitration while we review your information and possibly contact the reviewer for fact-checking. If facts check out, you will be given an opportunity to work out your differences with the reviewer, and if mutually agreed, the review can be removed.

For example, you are hired to develop a website for your client, but nothing goes as planned: it takes longer to build the website, you ask for higher pay half way because you did not clarify every single aspect, bugs appear when the website is launched. The client is obviously unhappy, gives you 1 star and a terrible review. You humbly and honestly discuss the issues and agree to provide free website maintenance service. Both sides are happy, and the review is removed or edited, and goodwill is restored.
5. Can I opt out of receiving reviews altogether?
Reviews are an instrumental tool in helping clients make a more sophisticated decision about who to hire, so we require that all profiles accept reviews.
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